Executive Store Manager

Ten Thousand Villages of Austin
Job Description
Executive Store Manager Job Description
Ten Thousand Villages of Austin

The Ten Thousand Villages of Austin’s Executive Store Manager is responsible for running the retail aspect of the non-profit organization, cultivating staff and volunteer morale, and building meaningful relationships in the community, while working closely with the Board of Directors.

Capabilities Sought
1. Commitment to the mission of Ten Thousand Villages with an emphasis on fair trade for artisans.
2. Experience in retail sales with demonstrated knowledge of non-profit organizations and/or an education in Business Administration.
3. Managerial experience.
4. Ability to utilize visual merchandising with an eye for cleanliness and order.
5. Experience in interacting with the general public and providing exceptional customer service in a sales environment.
6. Ability to effectively train, schedule and supervise staff and volunteers.
7. Experience in point of sale systems, inventory maintenance, word processing, and spreadsheets.
8. Experience in advertising and promotion preferred.
9. Demonstrated experience in community outreach, event planning, and fundraising preferred.

The Executive Store Manager is responsible for daily operations of the store. All store activities will be conducted by the manager, or will be delegated to an appropriate staff or volunteer. The manager serves as the supervisor of all staff and volunteers in the store.  
  • Develop a thorough knowledge of the mission of Ten Thousand Villages, the products sold and the artisans who have made them; share educational materials with volunteers and customers.
  • Maintain positive, clear interactions with customers, volunteers, staff, and the Board.
  • Keep and maintain the store policies and procedures manual, all human resources records, and all records required by the policies and procedures manual, including the City of Austin, Travis County, the State of Texas, and the Federal Government. These manuals and records will be coordinated with the committee of the Board assigned to the particular task.
  • Direct store opening and closing, handling sales and customer service, repairing and/or discounting items, making bank deposits and maintaining displays.
  • Model the components of excellent customer service utilizing the Ten Thousand Villages standards of sales, and train all staff and volunteers to do the same.
  • Recruit volunteers to work at the store with the assistance of the Volunteer Coordinator. Train, schedule and supervise staff and volunteers, ensuring that the store is properly staffed at all times.
  • Ensure the selection and ordering of merchandise for the store, maintaining appropriate inventory levels with the assistance of the Retail Coordinator. Maintain constant inventory management via computer and annual physical inventory procedure.
  • Monitor sales and expenses as related to the annual budget, drafted by the manager and approved by the Board. Work closely with the accountant and Board Treasurer on all matters related to sales, accounts payable and receivable, and monthly and year-end data.
  • Report store activities and future plans to the Board at regular Board meetings. Between meetings communicate with the Board President and Personnel Committee Chair on a regular basis.
  • Plan events including benefit nights and fundraisers that benefit the store’s mission and growth, while identifying and organizing volunteers to assist with event planning and fundraising activities. Lead a team of staff and volunteers to successfully accomplish an annual fundraiser, One Reason Why.
  • Promote the store and its mission through speaking engagements, community outreach activities and offsite sales.
  • Supervise public relations efforts and assist the Marketing Committee Chair in the development, review, and approval of store advertising and promotional programs to assure continued sales growth. Outlets include, but are not limited to web presence, e-newsletters, social media, press releases, media interviews and print materials.
The Executive Store Manager is directly accountable to the Board of Directors. Reviews of the position and performance shall occur at one month, three months, and annually. Employment is considered to be at will.

Two years experience in retail management preferred with an emphasis on customer service driven sales.
Self-motivated, outgoing, energetic, and thrives in working in a team environment.
Capability and willingness to carry out all duties in a careful and responsible manner.
Excellent verbal and written communication skills.
Excellent leadership, organizational, and problem solving skills.
Ability to execute multiple tasks, and changing priorities, while simultaneously maintaining an acute awareness for details.
Ability to motivate and influence a team and achieve results through actions and example.
Ability to think through complex issues, develop strategies, and execute successful solutions.
Ability to adapt to a changing environment and perform under pressure.
Ability to attractively display merchandise according to company guidelines.
Commitment to maintain compliance with company dress codes and policies.
Enthusiastic support of, and commitment to, Ten Thousand Villages mission and its goals.

Physical Requirements:
Ability to be mobile on sales floor for extended periods of time.
Ability to lift and move up to 75 lbs, utilizing appropriate equipment and safety techniques.
Eligibility to be employed in the United States of America.

Working Hours
Exempt, full time position (approximately 40 hours per week). Must be flexible in scheduling and able to work an opening and closing shift at least three times per week, work a minimum of two weekend shifts per month, work annual inventories, and the entire holiday season (November through December). Vacation is not permitted during the holiday season without express permission from the Board.

Probation Period
All new employees will complete a 90-day probation period from the first day of work. Requested leave during this time will not be compensated.

Salary and Benefits
$42,000 per year plus paid time off and health insurance stipend

Ten Thousand Villages Austin is an equal opportunity employer.
4803 Burnet Road
Austin, TX 78756
United States
Start Date
To Apply
Please send your resume and cover letter to manager.austin@tenthousandvillages.com

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on http://www.501community.org/jobs/item/13/7500

Position Details

Jessica Nero
Jessica Nero
Average Rating:
Date Added: Jul 20, 2017
Date Last Modified: Jul 27, 2017
Category: Nonprofit Jobs

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